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Terms & Conditions

Terms & Conditions

Thank you for choosing Arabian Red Sand Safari services. By booking a tour or trip through our website, you are deemed to have agreed to its terms of use. Please read the following terms and procedures to make sure you have clearly understood the conditions of your preferred trip. All of the below-mentioned terms and conditions are applicable for bookings made through our website.

1. Pricing

Our policy assures you of economic pricing, along with the convenience of making reservations online. Unless otherwise mentioned, prices quoted on our website are charged on a per-person basis and do not include tips given to tour guides or drivers, passport/visa fee, travel insurance, drinks or food, accommodation, room services, laundry or others not mentioned in the provided tour itinerary. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as an increase in airline tickets, hotel rates, or transport expenses.

2. Methods of Payment

We accept almost all major credit cards, such as Visa, MasterCard, and American Express. Full payment must be done by credit card, and guests are required to provide their credit card number to complete the transaction. Please be informed that card payments have additional 5% VAT and 5% bank service fee charges. You should inform the company upfront if you wish to pay by card.

3. Confirmation of Payment

Once the payment is done, our tour & travel consultants will send you a confirmation by WhatsApp or email. Double-check your booking information at the time of booking.

4. Cancellation & No-Show Policy

4.1 Cancellation

Every Tour has the same cancellation policy, before booking any activity with Arabian Red Sand Safari, the client has to read the cancellation policy of that particular tour.

In case of any cancellations/changes, you can let us know free of cost until 24 hours before the tour date.

In case of any cancellations shorter than 24 hours prior to the booking, the charges are 50% of the total tour amount. 2 hours prior to the tour or in case of a no-show, the whole tour amount is due to pay.

For group or company bookings with bigger groups (>25 pax) 50% down payment is due to pay upfront. Cancellations can be until 72 hours free of cost. Final numbers can be communicated until 36 hours before the tour. In case of fewer people on the tour date, the amount will remain the same. In case of more people on the tour date, the price will be increased accordingly to the extra number of people.

4.2 Combo Tours

Combo tours can be cancelled, but if anyone is cancelling any of the single tours in a combo, then they will not be able to avail of the combo offer. In this case, Arabian Red Sand Safari will consider the individual tour price of the non-cancelled tour & refund the remaining amount.

While booking combo tours, please make sure that all combo tour options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.

4.3 Overnight Stays

In the event that a guest decides not to stay overnight within the 24 hour range of the tour date, Arabian Red Sand Safari regrets that no refunds or claims will be applicable. This policy applies to all reservations, regardless of the reason for cancellation. We strongly recommend that guests notify us as early as possible if they wish to cancel their reservation, as we may be able to assist with rescheduling or providing alternative arrangements where possible before the start of the event.

In the event of a no-show, where a guest does not arrive for their scheduled overnight stay without prior notice, Arabian Red Sand Safari will consider the reservation as fulfilled, and no refunds or claims will be applicable.

If the guests decides to terminate the tour early there are no refunds applicable.

4.4 No Show

If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental, or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other tour travel related services.

In case of a no show for the second tour, no refunds can be made.

5. Cancellation Procedures

Prior to making a cancellation, we recommend that you carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make a notification of cancellation to Arabian Red Sand Safari in writing. Upon receiving your cancellation request, we will inform you through e-mail, or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Arabian Red Sand Safari FZE can’t be held responsible for any cancellation that has not been received or not confirmed by us.

6. Refund Policy

The Guest Refund Policy, as the name implies, is meant to support guests in the event they suffer any issue. It is applicable to all guests who make a tour reservation on the Arabian Red Sand Safari website. If a guest encounters any tour & travel problem, we will generally, at our discretion, do any of the following:

(i) Reschedule the tour for a suitable time / Date. Exercise reasonable effort to provide you with an alternative that is judiciously similar to the tours or packages mentioned in your original booking.

(ii) Cancel until further notice of rescheduling.

While we’ll do everything possible to reimburse the amount if you need to cancel a tour or package booked through the Arabian Red Sand Safari website, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on the Arabian Red Sand Safari website. Accordingly, the following policies apply for:

Tickets: All tickets are non-refundable as well as non-transferrable.

Unused Tours: No refund can be made for unused tours, partly used or unutilized part of holiday package. Precisely, such unused services are not exchangeable or refundable.

No Show: Arabian Red Sand Safari should not be held liable, if a guest fails to notify our team regarding the cancellation of tour or do not reach on time at the place of commencement of tour. Such cases will be treated as No Show and are non-refundable.

If the guests decides to terminate the tour early there are no refunds applicable.

Weather conditions: In case of bad weather we might be obliged to cancel the tours until further notice. In case the tour can continue as normal no cancelations are accepted free of cost within the 24 hour time range. Nor are refunds applicable. In case of Weather conditions such as wind or rain no refunds will be given.

Third party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

7. Itinerary Amendments

Routings and services covered in your package are subject to change based on local/weather conditions and other circumstances beyond our control. All tour itineraries are planned well in advance. We reserve the right to make any changes to the itinerary, accommodation, or any other services due to unavoidable circumstances. Any additional expenses that may arise due to such circumstances will be your responsibility.

Should this occur, we can provide suitable options of similar value, depending on availability. We will notify you of any changes in the itinerary, if any, before departure. Please note that Arabian Red Sand Safari reserves the right to implement minor amendments to the itinerary at any time without reimbursement. Furthermore, no reimbursement can be made in the event of force majeure, such as floods and earthquakes.

8. Insurance

We strongly recommend that you have adequate travel insurance coverage for your trip. It is your responsibility to arrange appropriate insurance cover to take part in our tours.

9. Passport, Visa, and Health Requirements

It is your responsibility to ensure that you have a valid passport, visas, and any necessary health requirements for the entire duration of your trip. Arabian Red Sand Safari accepts no responsibility for any problems that arise due to failure to procure the necessary documents or vaccinations. Any costs incurred as a result of such circumstances will be your responsibility.

10. Travel Documents

It is the responsibility of every guest to ensure that they carry documents relevant to the particular tour, including a passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be given in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate for information on entry requirements before planning to visit. It is also important to inquire with your consulate regarding the current visa and health requirements as they are subject to change without prior notice.

11. Website Usage Restrictions

All content on this website, including the logo, images, information on tour packages, pricing details, and other relevant information, is proprietary to Arabian Red Sand Safari and is protected by United Arab Emirates and international copyright laws. Accordingly, as a condition of using this website, you agree not to exploit this website or its content for any non-personal, commercial, or illegal purposes.

Customers who are minors or under the age of 18 shall not register as users of the website or transact on or use the website without the consent of their parents or caretakers.

All users are responsible for maintaining the confidentiality of their registered account on this website.

The website policies and terms & conditions may be changed or updated occasionally to meet requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

12. Delivery & Shipping Policy

Arabian Red Sand Safari website will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with UAE law.

All tour and travel packages are operated as per the timings and duration mentioned in the itinerary of each package.

Once payment is made, our tour consultants will send you a confirmation by e-mail or WhatsApp. Please ensure that you have provided correct information about your tour and travel requirements at the time of booking.

13. Limitation of Liability

Arabian Red Sand Safari acts as an agent between you and the service providers such as venues, hotels, and transport companies. We do not own or operate any of these service providers. Therefore, we cannot be held responsible for any injury, damage, loss, accident, delay, or irregularity that may arise due to the act or negligence of any service provider.

14. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

15. Indemnity

You agree to indemnify and hold Arabian Red Sand Safari, its affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these terms and conditions.

16. Entire Agreement

These terms and conditions, together with the privacy policy, constitute the entire agreement between you and Arabian Red Sand Safari with respect to your use of our website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Arabian Red Sand Safari.

By booking a tour or trip through Arabian Red Sand Safari’s website, you acknowledge and agree to the above terms and conditions outlined by Arabian Red Sand Safari.

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